I Feel Like Santa Claus: Two Clients In Particular Stand Out As Being Elated In December
The most satisfying aspect of what StoptheCallsFast does is to see a positive outcome to potentially bad situation. Recently two people came to me for different reasons. One of them was being harassed by the infamous Palisades Acquisiitons (Asta Funding); the other party came to me 3 years after $4700 was sucked out of her bank account under some very questionable circumstances as a result of a lawsuit brought by another famous debt predator, Erin Capital Management.
I'll refer to the first client as Ellen. Ellen was contacted by Palisades Acquisitions through their diabolical debt collection sub contractor NCO. I am sure many of you have heard of the infamous NCO. They have been sued so many times that it is good material for late night comedy. Anyway the debt was clearly out of statute from an old Providian account going back over 7 1/2 years which Ellen claimed she had paid long ago. Palisades and NCO do not bother with some details as out of statute debt or debt that cannot be validated. Ellen bought my system and I subsequently gave her a lot of email support and also spoke to her on the phone.
Palisades Acquisitions loves to sue people. They figure that most of their marks are too stupid to know how to handle their skullduggery. Unfortunately in many cases they have been right about that. The game is simple, file a suit and go for default judgment because the defendant will not answer the complaint or appear. They are successful with this strategy most of the time. People who own my system or read my blog would never fall for this nonsense.
Ellen purchased my system and the very first thing she did with a bit of email support from me was to send a demand for debt validation (sent certified mail). After doing some research with the help of my user's manual she discovered the subject account which Palisades and NCO claimed was charged off in 2002 was beyond the statute of limitations for open ended accounts (credit cards) in the State of New York where she resided until recently.
Palisades is very clever in how they go about their business. They use a legitimate collection agency to collect the debt instead of doing it themselves thereby making it seem as though they are a creditor. Under the FDCPA they cannot be a creditor but who cares about little details like that, right? NCO acknowledge her demand for validation which did surprise me. Subsequently Ellen received another letter from Palisades Acquisitions stating that they were closing the account and ceasing any further collection efforts.
I will refer to my second client as Jennifer. In 2003 she purchased furniture from nationally known furniture retailer for around $3500.00. This was in March 03. In April the furniture was delivered but she found the order to be defective and refused delivery. At that point she assumed the her account would be credited and the matter would be concluded. This was confirmed by the retailer.
Within 2 months of the rejected delivery Jennifer began receiving bills from the retailer's credit card provider, also a very well known financial services company. She was assured by the furniture store that it would all be taken care of and not to be concerned. As you will see as you read on you should never take anyone's word when it comes to money or a business transaction. Get it in writing so you have recourse.
From 2003 to 2005 the credit card company kept billing Jennifer and tacking on interest to the account. A customer service person at the store told Jennifer in no uncertain terms that they(the retailer) had resolved the matter with the credit card company. Jennifer being a nice person took this person's word. Because Jennifer runs two very different businesses for her living she might have been a little less than hands on with this situation and left to much to chance.
In the summer of 2005 Jennifer was sued for the original debt plus fees and interest on account balance that was not supposed to exist according to the furniture store. After I pieced the whole thing together, I found out that the credit card issuer charged off the debt and sold the account to a 3rd party debt buyer. The problem was upon my further investigation that Jennifer was never served by first class mail or by a marshal. Strange don't you think? The debt buyer naturally obtained a default judgment since Jennifer did not appear or file an answer to the complaint. How could she? She never knew there was one.
In the spring of 2006 the attorneys for the debt buyer filed for a bank execution with which was granted by the court. In August, 2006 $4700.00 was removed from her checking account. How's them for apples? The only thing Jennifer ever saw was the letter from the bank informing her that they had been served with a bank execution and that money was going to be withdrawn from her account.
The problem with Jennifer's situation was that the time allowed for filing of complaints under the FDCPA (Fair Debt Collection Practices Act) and FCRA (Fair Credit Reporting Act) had passed. That would be 1 year from the date of the violation; not 1 year from the date of its discovery unless the intent was malicious.
An attorney advised me that in CT the statute of limitations for filing a civil suit under the civil practice rules was 2 years from the date of the alleged violation. That time frame had passed also. So basically I had no avenues to pursue any solution to help Jennifer get her money back.
So by now you are probably saying "Is this guy ever going to finish this story?" I had to do a lot of thinking regarding if there was any way at all to help Jennifer. I came up with a strategy to try to work on the conscience of the the credit card company. Jennifer gave me a limited power of attorney so that I could be given the details of her account from the furniture company. Upon speaking with them they related that it was their impression that the matter had been taken care of just the way they advised Jennifer.
I let them know just what happened to their customer and explained clearly that they shared some of the blame since they never really followed up with their credit card company. They were kind enough to give me the name of an attorney who worked for the credit card vendor. I called him up and gave the details of Jennifer's nightmare. I explained that his company sold Jennifer's account to a 3rd party debt predator who managed to sue her but not serve her with a summons and complaint and got away with it.
He asked me to send him all of my documentation. A day or so later he called me and said that his company would remove any negative items which they had reported to the credit bureaus on Jennifer's account and that because of the unfortunate circumstances involved that they were willing to compensate Jennifer for the funds that were removed from her account in 2006. They thought that this was the ethical thing to do. I was astounded and speechless. Victory without even firing a shot. Too bad the rest of them are not like this.
I wish everyone a happy and a healthy New Year free of debt and financial worries.


No one ever disputed the right of a business to retain internal records regarding its dealings with customers for as long it deems practicable. My issue here is twofold. The bank lied about the source of the information used to make its decision as is proven by the recording of the phone call I made to them (See Part 1). They claimed their source was Equifax and solely Equifax. Secondarily, I maintain that there is a serious issue of non disclosure here. If you read the bank's disclosure statement on the credit card application do you see any language that would tell you that the bank is relying on old customer records as much as 30 years old?

